Payment Policy

LAST UPDATED: DECEMBER 23, 2025

OVERVIEW


This Payment Policy explains the payment methods available on Delveno and how payments are securely processed. Our goal is to provide a safe, convenient, and transparent checkout experience for all customers.

 

ACCEPTED PAYMENT METHODS
We offer several secure payment options. Available methods may vary depending on your device and location and will always be displayed at checkout.

 

CREDIT & DEBIT CARDS
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Maestro.

To pay by card:

  1. Select Credit or Debit Card at checkout.
  2. Enter your card details as requested.
  3. Confirm your billing information.
  4. Complete the payment and receive an order confirmation.

All card payments are processed securely.

 

APPLE PAY & GOOGLE PAY
Customers using compatible devices may choose Apple Pay or Google Pay for a fast, contactless checkout.

To use these options:

  1. Select Apple Pay or Google Pay at checkout.
  2. Authenticate using Face ID, Touch ID, or your device passcode.
  3. Confirm the payment and return to our website for order confirmation.

 

SHOP PAY
Shop Pay offers an accelerated checkout experience.

To use Shop Pay:

  1. Select Shop Pay at checkout.
  2. Log in or confirm your details.
  3. Complete your order securely.

 

CURRENCY & PRICING
All transactions are processed in British Pounds (GBP).
Prices displayed on our website are shown in GBP and include applicable taxes where required.

 

PAYMENT SECURITY
Your security is a top priority. All payments are encrypted using secure SSL technology and processed through trusted payment providers. We do not store or have access to your full payment details.

 

REFUNDS & DISPUTES
Refunds are handled in accordance with our Return & Refund Policy.
For payment disputes or refund-related questions, please refer to that policy or contact our support team.

 

CUSTOMER SUPPORT
If you experience any issues during checkout or have questions about a payment, our customer service team is happy to help.

Email: hello@delveno.com

Customer service hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 24 hours on business days.

CONTACT INFORMATION
Store name: Delveno
Legal entity: Cosmabella LTD (trading as Delveno)
Registered address:
71-75 Shelton Street
Covent Garden
London
WC2H 9BH
United Kingdom