Privacy policy

LAST UPDATED: APRIL 30, 2026

 

OVERVIEW

 

This Privacy Policy explains how Delveno ("we", "us", "our") collects, uses, and discloses your personal data (also referred to as personal information) when you visit, use, or make a purchase from our website or otherwise interact with our services (the "Services"), in accordance with applicable data protection laws.

 

Delveno operates this store and website. Our Services are powered by Shopify, which provides the e-commerce platform that enables us to offer products and services online.

 

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

 

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

SECTION 1 – PERSONAL INFORMATION WE COLLECT

Personal information refers to information that identifies, relates to, or can reasonably be linked to you. Depending on how you interact with our Services, we may collect the following categories of personal information:

 

  • Contact details such as name, billing and shipping address, phone number, and email address 
  • Payment and transaction information such as payment method, transaction confirmations, and order details 
  • Account information such as login credentials, preferences, and settings 
  • Purchase and browsing activity, including products viewed, added to cart, purchased, returned, or exchanged 
  • Communications with us, including customer service inquiries 
  • Device and usage information such as IP address, browser type, and interaction data

 

SECTION 2 – SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

 

  • Directly from you when you place an order, create an account, contact us, or otherwise provide information 
  • Automatically through cookies and similar technologies when you use our Services 
  • From service providers that support our business operations 
  • From partners or third parties where permitted by law

 

SECTION 3 – HOW WE USE PERSONAL INFORMATION

We use personal information to:

 

  • Provide, operate, and improve our Services 
  • Process payments, orders, returns, and exchanges 
  • Manage customer accounts and preferences 
  • Communicate with you regarding orders, support requests, or service updates 
  • Send marketing and promotional communications where permitted 
  • Prevent fraud, secure transactions, and protect our Services 
  • Comply with legal obligations and enforce our policies

 

SECTION 4 – DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to third parties where necessary, including:

 

  • Shopify and service providers that assist with payment processing, fulfillment, analytics, hosting, and customer support 
  • Marketing and advertising partners, in accordance with applicable consent requirements
  • Affiliates within our corporate group 
  • Authorities or parties where required by law or to protect legal rights 
  • Third parties involved in a business transaction such as a merger or restructuring

 

SECTION 5 – RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify. Shopify processes personal information to provide and improve its services. Information may be transferred outside your country of residence.

 

For more information about Shopify’s privacy practices and your rights, please visit https://privacy.shopify.com.

 

SECTION 6 – THIRD-PARTY WEBSITES

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

SECTION 7 – CHILDREN’S DATA

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.

 

SECTION 8 – DATA SECURITY & RETENTION

We implement reasonable security measures but cannot guarantee absolute security. Personal information is retained only as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations.

 

SECTION 9 – YOUR RIGHTS

Depending on your location, you may have rights regarding your personal information, including the right to:

 

  • Access or receive a copy of your data 
  • Correct inaccurate information
  • Request deletion of your data 
  • Object to or restrict processing 
  • Withdraw consent where applicable 
  • Opt out of marketing communications

 

Requests can be made using the contact details below. We may need to verify your identity before processing requests.

 

SECTION 10 – INTERNATIONAL TRANSFERS

Your personal information may be processed outside your country of residence. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

 

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

 

SECTION 12 – CONTACT INFORMATION

Store name: Delveno
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: hello@delveno.com

Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)

For the purposes of applicable data protection laws, Delveno is the data controller of your personal information.