Terms of service
OVERVIEW
This website is operated by Delveno ("we", "us", "our"). By accessing our website or purchasing any product or service from Delveno, you agree to be bound by these Terms of Service, including any additional policies referenced herein.
These Terms apply to all users of the site, including visitors, customers, merchants, and content contributors. If you do not agree with these Terms, you may not access or use our website or services.
Our store is hosted on Shopify, which provides the e-commerce platform enabling us to sell products and services online.
SECTION 1 - ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your country of residence, or that you have permission to use this website under supervision where legally required.
You agree not to use our products or services for any unlawful or unauthorised purpose, and not to violate any applicable laws or regulations, including intellectual property laws.
Any breach of these Terms may result in immediate termination of access to our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to any person at any time for legitimate business reasons.
You understand that non-payment related data may be transferred over various networks and adapted to technical requirements. Payment information is always encrypted during transmission.
You may not reproduce, duplicate, resell, or exploit any part of the Service without our express written consent.
SECTION 3 - INFORMATION ACCURACY
We strive to ensure all information on our website is accurate and up to date. However, we do not guarantee that all content is free from errors or omissions. Information is provided for general guidance only and should not be relied upon as the sole basis for decision-making.
We may update or modify content at any time without obligation to notify users.
SECTION 4 - MODIFICATIONS TO PRODUCTS, SERVICES & PRICES
Prices, product availability, and service offerings are subject to change without notice.
We reserve the right to modify or discontinue any part of the Service at any time and will not be liable for any resulting inconvenience or loss.
SECTION 5 - PRODUCTS & SERVICES
Certain products are available exclusively online and may have limited availability. Returns and refunds are governed by our published Return Policy.
We make reasonable efforts to display product images and colours accurately, but variations may occur due to device or screen differences.
We reserve the right to limit sales by region, individual, or order quantity, and to discontinue products at our discretion.
SECTION 6 - BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders, including those that appear fraudulent or placed by resellers.
You agree to provide accurate, complete, and current billing and account information and to update this information promptly to ensure successful order processing.
SECTION 7 - OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools or services over which we have no control. These tools are provided "as is" without warranties or guarantees.
Your use of third-party tools is entirely at your own risk and subject to the terms of the respective provider.
SECTION 8 - THIRD-PARTY LINKS
Our website may include links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.
Any interaction with third-party websites is at your own discretion and risk.
SECTION 9 - USER FEEDBACK & SUBMISSIONS
Any feedback, suggestions, or submissions you provide may be used by us without restriction or obligation to compensate you.
You agree not to submit content that is unlawful, misleading, defamatory, or infringes on the rights of others.
SECTION 10 - PERSONAL DATA
Your personal information is handled in accordance with our Privacy Policy.
SECTION 11 - ERRORS & OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions related to product information, pricing, promotions, or availability, and to cancel orders if necessary.
SECTION 12 - PROHIBITED USES
You may not use this website or its content:
- For unlawful purposes
- To infringe intellectual property rights
- To distribute malicious software
- To harass, abuse, or discriminate against others
- To collect or misuse personal data
Violation of these rules may result in termination of access.
SECTION 13 - DISCLAIMER & LIMITATION OF LIABILITY
Our services are provided on an "as available" basis. We do not guarantee uninterrupted or error-free operation.
To the fullest extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages arising from use of our website or products.
SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless us, our directors, officers, employees, and partners from any claims arising from your breach of these Terms or misuse of the Service.
SECTION 15 - SEVERABILITY
If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 16 - TERMINATION
These Terms remain effective unless terminated by you or by us. We may suspend or terminate access if you breach these Terms.
SECTION 17 - ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us regarding use of the Service and supersede any prior agreements.
SECTION 18 - GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 19 - CHANGES TO THESE TERMS
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.
SECTION 20 - CONTACT INFORMATION
Store name: Delveno
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: hello@delveno.com
Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 24 hours on business days.
